Good Track Support
Questions, problems or ideas? Email us at support@goodtrack.golf, or call or text (910) 420-0694. A real golfer reads every message, and we aim to reply within two business days.
When you write about a problem, it helps to tell us your device (iPhone or Mac), its iOS or macOS version, and what you were doing when it happened. Please don't send passwords or payment details. We'll never ask for them.
Common questions
How do I forward a tee time to Good Track? Open Settings ‚Üí Tee Times by Email to find your own address. Tap Add Good Track to Contacts to save it as a contact. Then, when a booking confirmation arrives, forward it to Good Track. Next time you open the app, the tee time waits under Upcoming for you to check and save. Nothing is added until you tap Save.
The tee time didn't show up. Open Good Track and give it a moment; emails are fetched when the app opens. Check you forwarded it to your Good Track address, not replied to the course. Forwarded emails wait for 14 days. If you got a new address, forward to the new one; the old one stops working.
Can Good Track read the email without Apple Intelligence? Yes. Without Apple Intelligence it still finds the day, time, players, cart and confirmation number. You add the course.
How do I scan a scorecard? When you log a round, choose Scan Scorecard. Take a photo or choose one or two photos, then pick your row. Check every hole before saving; fix anything the scan misread. Scanning a recent round is free; scanning old cards is part of Good Track Pro.
Who can see my rounds? Only you, unless you choose otherwise for a round under “Who can see this round”: Only me, Followers or Everyone. Your notes, planned rounds and what you paid are never shown to anyone. You can make your whole profile private in your profile settings.
How do I keep my partners' names private? Turn on Keep partner names private when you log the round. Their names then stay on your device.
How do I get Good Track Pro back on a new phone or Mac? Sign in with the same Apple Account, then go to Settings ‚Üí Good Track Pro ‚Üí Restore Purchase.
How do I get a refund for Pro? Pro is bought through Apple, so refunds go through Apple: visit reportaproblem.apple.com.
A course's details are wrong or a course is missing. Email us the course name, town and what's wrong. Course information comes from OpenStreetMap contributors via OpenGolfAPI, and we fix what we can.
How do I report someone or something? Use Report on the profile, round, review or photo. The person you report isn't told who reported them. You can also block anyone.
How do I delete my account? Settings ‚Üí Account ‚Üí Delete Account. This permanently deletes your account and what we hold about you. Pro stays with your Apple Account and comes back with Restore Purchase if you sign up again.